Marketing Spark
All episodes
From Marketing Spark · Apr 4, 2023 · Laura Gainor

Pickleball Is One of the Best Brand Positioning Examples

In 2019, pickleball was a sport your grandparents played in Florida cul-de-sacs. By 2023, LeBron James and Gary Vaynerchuk were buying franchises and the New York Times couldn't write enough about it. It's one of the cleanest brand positioning examples of the last decade, and it happened not because the sport changed — but because the positioning did.

In 2019, pickleball was a sport your grandparents played in Florida cul-de-sacs. By 2023, LeBron James and Gary Vaynerchuk were buying franchises and the New York Times couldn't write enough about it. It's one of the cleanest brand positioning examples of the last decade, and it happened not because the sport changed — but because the positioning did.

Drawn from Marketing Spark Episode 8 with Laura Gainor, founder of Vossberg Gainor and the marketing consultant USA Pickleball hired in 2019 to lead its rebrand.

Pickleball belongs on every list of brand positioning examples

I run a positioning workshop for B2B SaaS founders. Every time I get to the part about repositioning a brand that the market has already pigeonholed, I tell the pickleball story. The reaction is always the same — half-laugh, half-lean-in. Because everyone has heard of pickleball now, and almost no one remembers what it was four years ago.

That gap is the whole lesson. Pickleball wasn't invented in 2019. It was invented in 1965. By the time USA Pickleball hired Laura Gainor, the sport was 54 years old, had a perfectly functional governing body, and was firmly stuck inside one stereotype: senior citizens, retirement communities, knee braces optional. The product hadn't changed. The brand had calcified.

What Laura and her team did between 2019 and today is one of the cleanest brand positioning examples I've ever watched play out in real time — and the moves are completely portable to B2B SaaS. If you're running a $5M-$20M B2B company that the market has typed into a box you've outgrown, this is your case study.

The headline result is hard to argue with. The sport now has roughly 9 million active players in the US. The average age dropped from "fifties and sixties" to "thirties and forties." Major League Pickleball franchises sell to NBA superstars. And Good Morning America, The Today Show, CNBC and the Times will run a pickleball segment any week you give them an angle.

None of that is a customer-acquisition story. It's a positioning story.

Step one: stop fighting the stereotype, redefine the audience

When Laura walked in, the obvious play was to double down on the existing audience. The boomers were already there. They had time, disposable income, and a real appetite for low-impact racquet sports as tennis and racquetball got harder on the joints. Most marketers would have run that play. It's safe, the data backs it, and you can show growth inside a year.

She didn't run it. Or rather, she didn't run only that play. The positioning bet was that the sport's actual differentiator wasn't "low impact for older players." It was "fun and social for everyone." Same product, different frame.

That single reframe is the move I see B2B SaaS founders fail to make over and over again. You launched into a niche, you got traction in that niche, and now the niche is your ceiling because the market thinks it's all you do. The instinct is to scream louder at the niche. The right move, usually, is to step back and ask what the product actually does for people — not what it does for the segment that found you first.

USA Pickleball ran focus groups with ambassadors, certified coaches, and recreational players. They didn't ask "how do we sell more to retirees?" They asked what people loved about playing, in their own words. The answer kept coming back: fast to learn, easy to set up, friendly. Those three attributes work for a 70-year-old and a 25-year-old — but the brand was only marketing them to one of those people.

Step two: rebrand to match the new position, not the old one

Once the position shifted, the visible brand had to follow. The organization was still called USA PA — usapa.org — with a tired logo and a website built for the old audience. None of it said fun and social. None of it gave a 30-year-old a reason to bookmark it.

So the rebrand happened from the position outward, not the other way around. USA PA became USA Pickleball. The logo, the typography, the photography on the site, the way ambassadors talked about the sport on social — all of it got rebuilt against the new frame. Photoshoots featured every age and demographic instead of a single one. The site got instructional videos because Laura's team had spotted that "what is pickleball" was the highest search term driving traffic to pickleball.org. They built the homepage to answer the question the audience was already asking.

This is the part most founders short-circuit. They commission a new logo and a new tagline before they've done the positioning work, and they end up with a prettier version of the same wrong story. Laura did it in the right order — position first, then the visual system to express it, then the content to back it up. The brand assets weren't decoration. They were proof points for a positioning bet.

Step three: let earned media do the heavy lifting

Here's the part that B2B founders should pay attention to, because it scales down to companies a thousand times smaller than USA Pickleball. Once the positioning was clear and the brand assets were in place, Laura didn't hire a giant PR firm and blast outbound pitches. The media came to her.

Good Morning America reached out. NBC Nightly News reached out. CNBC, The Today Show, the Times — most of it inbound. Why? Because the new positioning gave reporters a story they could actually write. "Fastest growing sport in America" is a headline. "Niche racquet game for seniors" is not. The pandemic helped — people needed safe, social outdoor activities — but the media tailwind only converted because the brand had already done the work of becoming legible to a younger reader.

The other quiet move: the website was set up to capture the inbound. Clear contact info for press, player-count data ready to go, a media kit a reporter could grab in 30 seconds. The friction was removed before the demand showed up. Most B2B SaaS companies do the opposite — they fantasize about TechCrunch coverage and bury their press page three clicks deep.

Then the celebrities arrived. LeBron James bought a Major League Pickleball team. Gary Vaynerchuk bought one. Kevin Durant, Drew Brees, Tom Brady, Heidi Klum's husband — the list keeps growing. Laura's point is that none of this happened until the sport had been repositioned as something cool people would associate themselves with publicly. Celebrities don't reposition your brand. They confirm a position you've already established.

Step four: pick a beachhead, then layer new ones

What Laura did next is the part I want every founder to internalize, because it's the most replicable. Once the core sport had been repositioned, she started spinning up adjacent brand bets that took the same audience to new occasions. The biggest one is Pickleball in the Sun — a destination travel brand she launched around pickleball-friendly resorts, partnered with the Pick'n'Play app for court discovery. The Omni Amelia Island Resort signed on as the first premier destination.

Think about the layering. Core brand: fun, social, for everyone. Layer one: tournaments and recreational play. Layer two: corporate networking — "the new golf" for client entertaining. Layer three: travel and resort experiences. Layer four: a LinkedIn newsletter for executives at brands trying to figure out whether to invest in the sport. Same positioning, four different use cases, four different audiences who buy into it for different reasons.

The B2B analogy is obvious. Once your core positioning is sharp and proven in one segment, you don't have to keep selling the same product to the same buyer forever. You can extend into adjacent jobs-to-be-done, new buyer personas, and new contexts — as long as each extension is consistent with the core position. The mistake is trying to extend before the core is locked. Then every adjacency feels like a Hail Mary instead of a logical next move.

What this means for your company

Most brand positioning examples you'll read about are either too small to be useful (a coffee shop pivot) or too big to copy (Apple, Nike, the usual suspects). Pickleball sits in the rare middle: a real, recent, four-year rebuild of public perception, with a single operator at the wheel. If you're a founder of a $5M-$20M B2B SaaS company, the case study points at four moves worth taking this week:

  • Audit the box the market has put you in. What's the one-line stereotype prospects use to describe what you do? If it feels too small, or wrong, or two years out of date, that's your positioning gap. The product hasn't changed — the frame has gone stale.
  • Find the differentiator that works for a bigger audience. USA Pickleball's was "fun and social," not "easy on the knees." Yours is probably hiding inside the customer language you've been ignoring because it doesn't sound like a sales pitch. Run five customer interviews and listen for the words you didn't expect.
  • Rebrand from the position out, not the logo in. If you're tempted to commission a new visual identity before you've nailed the position, stop. Do the position first. Then the brand assets become proof, not decoration.
  • Make the brand legible to the audience you want, not the one you have. Your homepage, your social presence, your case studies — all of it should look like the company you're becoming, not the one you were when you launched.

Repositioning a brand the market has already typed isn't fast. USA Pickleball needed three to four years to fully shift the perception, and they had a pandemic tailwind. But the move is the same whether you're a sport, a SaaS company, or a beach towel brand: figure out the real position, rebuild the assets to match, and let the right audience find you.

When I started working in pickleball, people were kinda laughing. Like, oh, my grandpa plays. Now, fast forward a little over three years, and people are reaching out constantly — how do I play, where do I play. It's the fastest growing sport in the country. The age skewed younger. The average age is in their thirties and forties now, where before it was fifties and sixties. Same sport. Different story.

Laura Gainor

Ready to reposition?

If your company is stuck in a box the market gave you three years ago, the Pipeline Story Sprint exists to fix exactly that. Ninety days, fixed scope, fixed price — positioning, story, homepage, and the marketing plan that runs off them. No fractional CMO retainer. Reach out if your sport is bigger than your audience thinks it is.

Listen to the full conversation
The Positioning and Branding Story Behind Pickleball: Laura Gainor

In this episode of Markeitng Spark, Laura Gainer provides insight into how she helped turned pickleball into North American's fastest-growing sport.

Laura talks about how she approached the sport after being hired by USA Pickleball to overhaul its brand, Website, and logo.

We discuss how pickleball has attracted celebrities like Lebron James and why it has become so popular.