I recently parted ways with a client.
It was disappointing but not unexpected. There were red flags that it wasn’t a good fit.
It reminded me of important considerations for companies working with consultants.
- From the beginning, establish expectations about priorities and what needs to happen. Ensure that both parties are aligned and clear about the strategic and tactical goals.
- Be crystal clear about what success looks like. What are the milestones, metrics, or activities to achieve? What does winning look like?
- Schedule regular meetings to identify challenges and opportunities, exchange ideas and provide updates about what’s happened and what needs to happen. Clear lines of communication eliminate uncertainty, confusion, and disappointment.
- Be explicit that a consultant is not an employee. They’re hired to offer strategic and tactical guidance rather than just following orders. You hire them for their experience and expertise.
There are many benefits to hiring a consultant. They can accelerate the growth of your business, fill gaps, and help your people improve and grow. But it is crucial to establish a collaborative partnership to create a 1 + 1 = 3 proposition.